REFUNDS

 

E.L.F ZHOU LONDON works hard to satisfy your every need. Our assortment consists of beautiful and high quality products are all handmade from our London atelier and we offer as much information as possible to help you make your choice when in need of something special from us. However, we do understand that you might not be completely satisfied with your purchase,  you have the right to cancel your order provided you give us a written notice within 14 days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to info@elfzhou.com or by post to:

 

E.L.F ZHOU LONDON LTD

J204

The Biscuit Factory

Drummond Road, Southwark,

LONDON

SE16 4DG

United Kingdom

 

We will issue you with a refund for your order excluding shipping costs. In return, you must return the product(s) to us in a new and unused condition, with the original label and tags and in the original bag and packaging. Please ensure that briefs are tried on over your own lingerie – we will not accept returns on garment that has been worn or is soiled. Shipping/postage costs to send back goods are charged to the customer. Please ensure that you use a courier or a registered service to send back goods and we suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note.

E.L.F ZHOU LONDON will contact you within 48 hours (with the exception of weekends and public holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by Paypal and not E.L.F ZHOU LONDON

EXCHANGES

Should you wish to exchange your order for a different size and/or product(s), please fill in the Exchange enclosed with your order, stating your full name and order ID and return it together with your order to the address above. A written notice of an exchange  must be received by post or emailed to elfzhoulondon@gmail.com within 14 days of receipt of your order.

E.LF ZHOU LONDON will be in contact with you within 48 hours of receipt (with the exception of weekends and public holidays) of your returned order. Shipping costs to send back/receive goods are charged to the customer. Exchanges are subject to stock availability. Should a particular product be out of stock the atelier may be able to make this for you and you will be contacted with exact details.